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How it works
If you are reporting a new claim we will be able to help you faster if you have some or all of these details to hand:
- Your policy number
- The registration number of your car and any other cars involved
- The names and addresses of anyone else in the incident, including your passengers
- Specifics about what happened and the damage to your car
- Reference numbers from the police, if they were on the scene
If it is an emergency or you are at the roadside, please call us to report your claim on 0345 030 7956
(The team on this number can only help with claims related questions.)
If you need to talk to us about a claim that you have already reported, then you can do this via Live chat which is available 8am-8pm 7 days a week.
If you need to speak to someone over the phone the lines are open Monday to Friday 9am-5pm.
Please note: This is a Claims Only Line
. Our agents will not be able to assist you with other queries.
However we have a dedicated online support team ready to assist you.
Contact our Customer Support Team by Clicking here
The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
For our joint protection telephone calls may be recorded and/or monitored.
For all other questions please email us