• 24/7 telephone support for claims
  • Manage your policy online
  • Comprehensive cover at a low price
  • Telematics cover
  • Third party, fire & theft cover
  • Make a claim online
  • Live chat available for claims
  • 24/7 telephone support for claims

Extra cover

If you want to add additional cover, we have five cover upgrades for you to choose from.

With us your cover includes: Comprehensive Third party, fire & theft
Protected No claim discount Optional Optional
Hire car Optional Optional
Keycare Optional included
Increased Personal Accident cover Optional included
Breakdown cover Optional Optional

 

Protected No claim discount

It's a way of keeping your No claim discount (NCD) even when you have to make a claim on your policy.

If you have 3 or more years NCD we may be able to offer you protected NCD depending upon your previous claims history.

If you have 3 years No claim discount (NCD) we may be able offer you the option to protect it. 3 years Protected NCD enables you to make one at fault claim before your No claim discount is affected.

If you have 4 or more years NCD, we may be able offer you the option to protect it. 4 years or more protected NCD enables you to make up to two at fault claims in any three year period before you lose your protection.

Certain types of claims won’t affect your No claim discount at all:

  • Emergency medical treatment
  • Glass repair or replacement

Please see our NCD table below for further information:

Cover # of claims What will happen to my No claim discount?
Protected NCD - 3 years One claim during any period of insurance Your No claim discount will remain at 3 years but protection against further claims will be lost
Two claims during any period of insurance Your No claim discount will be reduced by 2 years and the protection will be lost
Three or more claims during any period of insurance You will lose all your No claim discount along with the protection
Protected NCD - 4 years One claim during any three year period Your No claim discount will remain at 4 years and will still remain protected
Two claims during any three year period Your No claim discount will remain at 4 years and protection against further claims will be lost
Three claims during any three year period Your No claim discount will be reduced by 2 years and protection will be lost
Three or more claims made during any three year period You will lose all your No claim discount along with the protection
Protected NCD - 5 years One claim during any three year period Your No claim discount will remain at 5 years or more years and will still remain protected
Two claims during any three year period Your No claim discount will remain at 5 years or more and protection against further claims will be lost
Three claims during any three year period Your No claim discount will be reduced to 3 years and protection against further claims will be lost
Four claims made during any three year period You will lose all your No claim discount along with the protection
More than four claims made during any three year period You will lose all your No claim discount

For further information please see our Car Insurance Policy document.

Hire Car

In addition to the standard Courtesy car cover, if you select the Hire Car option, a replacement car is provided by one of our approved repairers and is available for the duration of any repairs and if your car is stolen or written off, we provide a hire car until an offer is made to settle the claim (up to a maximum of 21 days).

Designed to keep you mobile during the period of your claim, this option should satisfy the needs of most customers. A standard courtesy car is typically a small, 3 door, 1 litre hatchback model.

Keycare

Losing your keys can be a huge irritation and an unwanted expense. Worst of all, it can happen at anytime, anywhere. With Keycare, all the keys attached to your fob are covered should you ever lose them. Cover includes the recovery of keys locked inside a vehicle or premises and the cover of replacement keys. If you are unlucky enough to be stranded following the loss of your keys, it also covers your transport costs home.

  • Key recovery and locksmith assistance
  • Up to £1,000 cover per fob, per annum. Additional key fobs available.
  • No excess to pay and does not affect any No claim discount
  • Emergency UK Based 24 hour helpline, 365 days per year
  • All types of car keys covered
  • If the keys are found with the Keycare fob, a £10 reward will be issued to the finder.

Increased Personal Accident cover

If you, your partner or named drivers suffer accidental bodily injury in an accident involving your car we pay £60,000 or £120,000 per insured person for loss of limb, loss of sight, loss of hearing or death. In addition, it provides up to £500 per insured person for minor injuries following a car accident.

Breakdown cover

Six levels of cover are available for your car:

  • Roadside - we will come out and try and get you moving at the roadside (except within 1/4 mile of your home). If we can't fix your car we'll take it up to 10 miles to the nearest garage.
  • Roadside & At Home - We'll come out and try to get you moving at the roadside even if your car is at home. If we can't fix your car we'll take it up to 10 miles to the nearest garage for you.
  • Roadside & Recovery - Roadside (except within 1/4 mile of your home) and if we can't get your car moving, we will get you and your party to any single destination in Great Britain (not including Northern Ireland).
  • Roadside, Recovery & At Home - We'll come out and try to get you moving at the roadside even if your car is at home. If we can't fix your car we'll take it to the nearest garage for you or we'll take you and your passengers to any single destination in the UK.
  • Roadside, Recovery, At Home & Onward Travel - Roadside, Recovery and we'll provide you with At home cover plus a hire car for up to one day while your car's fixed. If that's not appropriate, we'll provide overnight accommodation or an alternative form of transport.
  • Roadside, Recovery, At Home, Onward Travel & European - we will provide a service as explained above, plus we will provide breakdown assistance in Europe for trips of up to 90 days.

The services mentioned above are provided by RAC Motoring Services.