We’ll provide customer service over the telephone once you’ve obtained your first quote on our website and then for a period of 28 days from the date your policy begins. (Just remember to have your quote or policy number ready.)
After 28 days, once your policy is up and running, we don’t provide phone support. Of course, if you need to start a new a claim, you can call our dedicated claims line anytime. You’ll also get phone support during the last 28 days of your policy while you’re deciding whether or not to renew. Once you’ve chosen to renew, you can make changes by logging into My account.
You can manage your policy yourself online anytime via My account without having to contact us:
*You can make a change online yourself via your MyAccount portal. You won’t be charged any administration fees unless you make more than five changes in any one month period, when we reserve the right to charge you £30 plus Insurance Premium Tax at the appropriate rate. Depending on the nature of your change (i.e. a change of address or car), we may need to change your premium.
You can also email our Customer Services team.
If you’d like to access your policy details on the move, please download the General Accident My account app, available for iPhone and Android users. This may be handy so you’ve always got our claims line number to hand.
To get our claims helpline phone number to start a new claim, please log in to My account and click on My claims section or refer to your policy documents.
Browse our frequently asked questions and answers or watch 'How to' videos.
If you still can't find what you're looking for, you can email us and we’ll aim to get back to you within one working day