We’ll provide customer service over the telephone once you’ve obtained your first quote on our website and then for a period of 28 days from the date your policy begins. (Just remember to have your quote or policy number ready.)
After 28 days, once your policy is up and running, we don’t provide phone support. Of course, if you need to make a claim, you can call our dedicated claims line anytime.
You can save time and money by managing your policy yourself online anytime via My account without having to contact us:
- View saved quotes and buy a policy
- View, download and print policy documents
- Make changes to policy without incurring administration fees
- Upload proof of No claim discount and a copy of your driving licence
- Access 24/7 dedicated claims line number
You can also email our Customer Services team. If you ask us to make a change to your policy, we will charge you £30 plus Insurance Premium Tax at the current rate. Depending on the nature of the change (i.e. a change of address or car), we may need to change your premium.
If you’d like to access your policy details on the move, please download the General Accident My account app, available for iPhone and Android users. This may be handy so you’ve always got our claims line number to hand.
Need to make a claim?
To get our claims helpline phone number, please log in to My account and click on My claims section or refer to your policy documents.
Have a question?
Browse our frequently asked questions and answers or watch 'How to' videos.
If you still can't find what you're looking for, you can email us and we’ll aim to get back to you within one working day
Do you have a General Accident Life Insurance Policy or Bond?
Please check the contact section on the Aviva website and click on the link for the product you hold. You can then input your policy number to identify the team best suited to help with your query.